![]() Possibly recyclable packaging components (USA Disposal Advisory): The carrier will be notified and the damaged package will be replaced. If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time). We're sorry, but return shipping fees are not refundable. We recommend that you return all products unopened and in the same condition in which they were delivered and that you send your return via USPS for your protection and to insure prompt delivery. You will receive an email when the credit is processed. Refunds will be issued within 30 days in the form of credit to the credit card holder. We will be happy to credit your account for the amount of the purchase. Please note that all promotional products, including free samples and gift with purchases, must be returned. If for any reason you are not completely satisfied with your Biotherm purchase, please contact our customer service at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. Orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, military APO/FPO destinations or US territories can only be shipped through standard shipping mode and will take up to 30 days. Biotherm will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway. ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. Shipping is free (USPS Ground-Most orders will be delivered within 7-12 business days) with an order of $45 and more before tax. Please refer to the ingredient list on the product package you receive for the most up to date list of ingredients. *Please be aware that ingredient lists may change or vary from time to time. it contains 35 nutrients, proteins, vitamins, amino acids, glucids, lipids and trace elements that help revive the skin’s vital functions and which are essential to its health. with life plankton™ aqua, a proprietary biotherm ingredient sourced from the french pyrenees and is the most unique and regenerating ingredient in the cosmetic industry. its self-regenerating capabilities instantly smoothes the skin surface to reinforces the skin barrier, boost the natural synthesis of crucial lipids & proteoglycans and recreates the ideal skin cohesion for better nutrient exchanges. ![]() ![]() with marine connectum, a nutrient-rich sea sugar that survives in the saltiest level i nthe sea. Biotherm products contains no parabens, no fragrance allergens and are enriched with Life Plankton™, pure thermal plankton extract that contains 35 nutrients, proteins, vitamins, amino acids, glucids, lipids and trace elements that help revive the skin’s vital functions and which are essential to its health. ![]()
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